Customer Service Executive
Order confirmations – Payment Complete
Sending Midway mails.
Supporting docs for dispatches - Photo id proof – Card front copy.
Handling customer calls/ chats/ emails.
Outcall customers on delays.
Publishing MIS on the customer issues.
Manage orders from download to dispatch.
Coordinate with the order fulfilment team for placement of orders at factory.
Coordinate with the other site teams for any issues/dispatches.
Respond to the customer queries/feedback/complaints.
Coordinate with the stores for order placements.
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